Under the general supervision of the Manager of Information Technology, the Technology Specialist 1 is the primary point of contact for staff seeking technical support. The technician is responsible for answering calls and e-mail messages directed to the Information Technology Services Support Center and providing in-person support, training, and assistance.
Title: Technology Specialist 1
Office Location: CAT main office, St. Helens
Position Reports to: Technical Coordinator
Position Coordinates effectively with: CAT Human Investment Director, Fiscal Director, Human Investment Program Managers, County Veteran’s Service Officer, staff of the Human Investment area, as well as our internal and external partners/funding agencies.
Hours Worked: 1 FTE position with the majority of work done between 8:30-5:00. There may be occasional evening and weekend requirements for meetings.
ESSENTIAL DUTIES AND RESPONSIBILITIES: (other duties may be assigned)
The User Support Technician I shall:
- Provide Tier I technical support in the resolution of technical support issues for the CAT agency
- Serve as first line technical support for all technology
- Perform troubleshooting and research toward the resolution of technology related problems
- Create and update problem records in the CAT support ticket system
- Provide on-site installation, support and troubleshooting at all CAT and CCA facilities
- Install, monitor, and uninstall A/V equipment for CAT meetings as assigned
- Clean computer equipment and peripherals
- Provide file Restoration services for faculty staff
- Setup and deployment of computers for staff
- Perform minor maintenance and repair to Information Technology Services equipment
- Support staff development and training on new technology
- Install/remove and configure programs to support proper operation of CAT, CCA computers
- Replace cartridges, paper and other consumables as needed
- Assist and train staff in scanning documents and pictures, as requested by program director
- Assists with other technology problems and equipment operations when possible
- Assists with configuration and set up of printers, projection devices, and monitors to work effectively for various instructional purposes
- Assist with maintaining technology inventory for CAT.
- Participate in appropriate in-service and workshop programs and attend any required meetings
- Serve as a role model for staff in demonstrating positive attitudes, appropriate
attire and grooming, and an effective work ethic
- Display ethical and professional behavior in working with clients, and outside agencies associated CAT
- Must have driver license and transportation.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
- EDUCATION: High School Diploma or GED
- EXPERIENCE: A minimum of two (2) years of demonstrated experience with computer desktop support in an enterprise level organization working in the support of a Windows/MAC computing environment.
- CERTIFICATES, LICENSES, REGISTRATIONS: Complete and pass Oregon’s Central Background Registry Check.
- LANGUAGE SKILLS: Ability to write narrative reports, peer correspondence, and Ability to present information effectively, both verbal and written, and respond professionally and appropriately to questions from groups of faculty, staff and peers.
- TECHNICAL SKILLS, KNOWLEDGE & ABILITIES:
- Basic understanding of computers, printers, projectors, smart boards, scanners, digital, tablets, smart phones and document cameras
- Knowledge of Microsoft operating system (Windows 10).
- Knowledge of Active Directory, Exchange, and Server 2012R2 – 2019 is desirable.
- Knowledge of website editing and social network monitoring is also desirable.
- Working knowledge of PC/LAN application software including word processing (MS Word), spreadsheets (MS Excel), E-Mail (MS Outlook, OWA), 365 Office and Internet Browsers (Internet Explorer, Chrome, Firefox).
- Ability to make contacts and develop effective working relationships within and outside the department, maintaining a high degree of professionalism, requiring tact and judgment to avoid friction; infrequent contact with administrators on matters requiring explanations and discussions; frequent contacts involving the carrying out of projects and schedules;
- Requires well developed sense of strategy and timing, ability to prioritize duties
- Ability to interface with technical personnel in order to discuss technical issues pertaining to user related problems.
- REASONING ABILITY: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- OTHER SKILLS AND ABILITIES: Ability to establish and maintain effective relationships with staff, and peers; skill in oral and written communication; skill and patience in listening.
- PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee frequently is required to walk, stand, climb and crawl in attic or crawl space. The employee must occasionally lift and/or move up to 40 pounds such as, but not limited to, projectors, interactive white boards and computers. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus, such as to work on computers. The ability to travel to other CAT and CCA facilities is required. The position may require the individual to sometimes work irregular or extended work hours.
- WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet, performed indoors and outdoors.
To apply for this position, please submit a cover letter and a resume indicating your preparation for and interest in the position to: Darlene Smith, Administrative Assistant, 125 N 17th St. St Helens, OR 97051. Or email to email@example.com .
CAT is an Equal Opportunity Employer